return policy

Returns may be made within 15 days of delivery unless otherwise stated in product description. The returned item(s) must be unused and in its original vendor packaging.

Once item(s) are received and inspected, a refund will be issued for returned items. Customers will not be refunded for initial shipping costs and we are not responsible for risk of loss or damage during return shipment.

Please email to begin your return process. 

shipping policy

Orders are typically shipped within 1-3 business days. Once complete, you will receive a confirmation email with tracking information.

All international orders are shipped with unpaid customs, duties, and taxes. By purchasing from Heyms, you agree to pay any charges imposed by your country. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.


We do our best to display the products as accurately as possible. However, because the colors you see will depend on your monitor, colors may vary in person.  

intellectual property information

By accepting the Terms and Conditions, you acknowledge and agree that all content presented to you on this site, including but not limited to images, text, logos, and graphics is the sole property of Heyms. You may not use, reproduce, post, modify, or distribute any information from this site in any form.  

purchase for personal use only

You may purchase products only for personal use and not for resale.  

warranty disclaimer

All information and products on this site are sold and provided “as is” and “as available” basis without warranty of any kind. The site may have technical, copy, description errors and we may make changes to these materials at any time without notice.


Your information is kept private and confidential. No information is shared with outside parties. Information collected is solely for the purpose of shopping on Heyms.

contact us

For more information, please email


We reserve the right to change these Terms & Conditions periodically without any notice.